How long does production take?

All of our products are made to order. Production typically takes 1–5 business days, depending on the product type and personalization details.

Can I change my personalization after placing an order?

Because we begin production quickly, changes are not guaranteed. If you notice a mistake, please contact us as soon as possible at support@thefamilypanda.com and we’ll do our best to help.

Can I cancel my order?

Orders can only be canceled within 2 hours after being placed. Once production has started, cancellations are no longer possible since the item is custom-made just for you.

How can I request a replacement or refund?

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If there is any problem with the item you received, please send a photo of the defective item to us via email within 30 days of delivery and we’ll make it right.

What payment methods and currency do you accept?

We accept credit, debit, and prepaid cards, PayPal, and Apple Pay (visible when using Safari on iPhone, iPad, or Mac). The currency accepted in our store is USD.

How can I contact your customer support?

For complete assistance, please contact us via email at support@thefamilypanda.com. Our team is here to help with any concerns or questions you may have.

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