Help Center - FAQs

All of our products are made to order. Production typically takes 1–5 business days, depending on the product type and personalization details.

Because we begin production quickly, changes are not guaranteed. If you notice a mistake, please contact us as soon as possible at support@thefamilypanda.com and we’ll do our best to help.

Orders can only be canceled within 2 hours after being placed. Once production has started, cancellations are no longer possible since the item is custom-made just for you.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If there is any problem with the item you received, please send a photo of the defective item to us via our email: support@thefamilypanda.com within 30 days since the delivery day. We’ll make it right!

​​Our payment methods include:

• Credit, debit, and prepaid cards
• Paypal
• Apple Pay is currently available, but it is only visible when you use Safari on iPhone, iPad or Mac.

Currently, currency accepted in our store is USD. Remember to check the exchange rate before completing your purchase.

Your complete satisfaction is our responsibility. Please contact us via email: support@thefamilypanda.com. We’re always here to get your concerns and issues sorted out. 

We strive to provide the most up-to-date information. If you need further assistance, please reach out through our email: support@thefamilypanda.com, and we'll get back to you as soon as possible.