Privacy Policy

Our privacy policy is very simple: We will never give, sell, or otherwise provide any information about you to any third party. Your email address and other information is safe with us and never made available to anyone else for any reason, except in cases of alleged copyright infringement, where your contact information may be provided to the alleging party.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

All information about you, private or otherwise, we obtain through your registration or when you place an order on this site is secured on our servers and never released to any third party.

Really private information, like your credit card number or other payment information, is NEVER stored in any way on our servers.

Your privacy (and security) is our priority. Plain and simple.

Thank you for trusting Family Panda with your information.

 

 Frequently Asked Questions

How long does production take?

All of our products are made to order. Production typically takes 1–5 business days, depending on the product type and personalization details.

Can I change my personalization after placing an order?

Because we begin production quickly, changes are not guaranteed. If you notice a mistake, please contact us as soon as possible at support@thefamilypanda.com and we’ll do our best to help.

Can I cancel my order?

Orders can only be canceled within 2 hours after being placed. Once production has started, cancellations are no longer possible since the item is custom-made just for you.

How can I request a replacement/refund?

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If there is any problem with the item you received, please send a photo of the defective item to us via our email: support@thefamilypanda.com within 30 days since the delivery day. We’ll make it right!

What payment methods and currency do you accept?

​​Our payment methods include:

  • Credit, debit, and prepaid cards
  • Paypal
  • Apple Pay is currently available, but it is only visible when you use Safari on iPhone, iPad or Mac.

Currently, currency accepted in our store is USD. Remember to check the exchange rate before completing your purchase.

How can I contact your customer support?

Your complete satisfaction is our responsibility. Please contact us via email: support@thefamilypanda.com. We’re always here to get your concerns and issues sorted out. 

Didn't find what you were looking for?

We strive to provide the most up-to-date information. If you need further assistance, please reach out through our email: support@thefamilypanda.com, and we'll get back to you as soon as possible.